نوع مقاله : مقاله پژوهشی
چکیده
امروزه به کارگیری رویکردهای نوین همانند "مدیریت فرآیند کسب و کار BPM به
به دلیل ایفای نقش در افزایش بهره وری سازمان ها، توجه ویژهای را در ،(BPM)
بیشتر صنایع به خود اختصاص داده است. بر این اساس به منظور جلوگیری از
و مهمتر از آن حفظ سازمان در برابر BPM اتلاف منابع ارزشمند در پیادهسازی
مخاطرات احتمالی پیاده سازی این سیستم، لازم است قبل از هر اقدامی، از
آمادگی سازمان برای پیاده سازی موفق آن اطمینان یافت. هدف اصلی پژوهش
حاضر، ارائه چارچوبی جهت ارزیابی میزان آمادگی سازمان ها برای پیاده سازی
PM موفق
شناسایی، یکپارچهسازی و توسعه یافته و بر پایه این عوامل BPM کلیدی موفقیت
BPM چارچوبی برای ارزیابی میزان آمادگی سازمان ها برای پیاده سازی موفق
ارائه گردیده است، تحقیقی توسعه ای و کاربردی محسوب میشود. تحقیق به
صورت موردی در شرکت برق منطق های تهران انجام شده وجامعه آماری آن،
مدیران سطوح مختلف و کارشناسان شرکت است. برای آزمون فرضی هها از فنون
آماری تی استیودنت، آزمون تحلیل واریانس، آزمون کای دو تک بعدی و آزمون
فریدمن استفاده شده است. یافته های تحقیق نشان دادکه آمادگی این شرکت از
نظرچهار عامل، در حد متوسط است.
کلیدواژه‌ها
عنوان مقاله [English]
A Framework for the Assessment of BPM Implementation Readiness in Organisations (Case Study: Tehran Regional Electrical Corporation)
چکیده [English]
Novel approaches such as "Business Process Management” (BPM)
have been taken seriously nowadays, by most industrial sectors due to
the role they can play in increasing organization productivity.
Accordingly, in order to avoid wasting valuable resources, and even
more importantly, to protect the organization against potential hazards
of BPM implementation, we must make sure of the organization’s
readiness for its successful implementation. The purpose of this study
was to present a framework for the assessment of BPM
implementation readiness in such organizations. This case study,
carried out on Tehran Regional Electric Company (with a statistical
society of managers and experts on different levels of that
organization) was a 'developmental' and 'applied' study since first the
key factors for BPM success were identified, integrated, and
developed; and then on the basis of these factors the final framework
was presented. T-student techniques, ANOVA (Variance analysis),
Chi square, and Friedman tests were used for the hypothesis testing.
Finally, findings demonstrated that the company didn’t have enough
Readiness for BPM implementation.
کلیدواژه‌ها [English]
- Business Process Management
- key success factors
- organization readiness
- implementation
- process
- process management. ∗
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٣۴ . حافظ نیا، محمدرضا ( 1377 ): مقدمه ای بر روش تحقیق در علوم انسانی، تهران، انتشارات
سمت.
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