نوع مقاله : مقاله پژوهشی

نویسندگان

1 استادیار گروه مدیریت دانشگاه علامه طباطبائی

2 استادیار،گروه مدیریت دانشگاه علامه طباطبائی

3 کارشناسی ارشد مدیریت بازرگانی ، دانشگاه علامه طباطبائی

چکیده

شناخت تفاوت های اساسی بین کارکنان بخش دولتی و بخش خصوصی در حوزه انگیزشی و رفتاری، گام مهمی در مسیر درک مفهومی است که در ورای مفهوم انگیزه خدمت به جامعه وجود دارد. در این پژوهش هدف اصلی بررسی تفاوت بین کارکنان بخش خصوصی و دولتی از نظر انگیزه خدمت به جامعه و همچنین تاثیر پیش نیازها بر انگیزه خدمت به جامعه می باشد. در همین راستا بیمارستانهای خصوصی و دولتی شهر ساری به عنوان جامعه آماری تحقیق انتخاب شده اند و حجم نمونه 225 برآورد شد. روش تحقیق در این پژوهش، روش تحقیق توصیفی از نوع پیمایشی می باشد. جهت جمع آوری داده ها از یک پرسشنامه استاندارد 55 سوالی استفاده شده است.داده های بدست آمده با استفاده از نرم افزارهای SPSS و لیزرل مورد تجزیه و تحلیل قرار گرفتند. این پژوهش نشان داد که از نظر انگیزه خدمت به جامعه بین کارکنان بیمارستان‏های خصوصی و دولتی تفاوت معنی داری وجود ندارد. نتایج نشان داد که در بییمارستان‏های دولتی پیش نیازهای تعیین شده بر انگیزه خدمت کارکنان تاثیر معنی داری دارند ولی در بیمارستانهای خصوصی پیش نیازها بر انگیزه خدمت کارکنان تاثیر ندارند. همچنین نتایج تجزیه و تحلیل داده ها نشان داد که در بخش دولتی انگیزه خدمت کارکنان بر عملکرد فردی تاثیر مثبت و معناداری دارد ولی در بخش خصوصی انگیزه خدمت کارکنان بر عملکرد فردی آنان تاثیر مثبت و معناداری ندارد.

کلیدواژه‌ها

عنوان مقاله [English]

The Comparative study of factors affecting public service motivation

نویسندگان [English]

  • Hamed Dehghanan 1
  • Saied Sehat 2
  • Seyeed Ebrahim Sadatyan 3

1 Assistant Professor Business Administration Department, Allameh Tabataba'i University

2 Associate Professor of Business Administration Department, Allameh Tabataba'i University

3 M.A of Business Administration, Allameh Tabataba'i University

چکیده [English]

Understanding of basic differences between public sector and private sector in motivation and behavioral field is a vital step in understanding of a concept which is beyond of the concept of motivation to service the society.  In this study, the main purpose is analyzing of differences between private and public sectors employees in servicing to society and the effect of prerequisites on it. In this regard private and public hospitals of Sari are selected as statistical population in this research and sampling was done with sampling size of 225. The method of research in this study, is descriptive/survey research. For data collection a 55 question questionnaire is used. The gathered data is analyzed with LISREL and SPSS software. By analyzing data it is investigated that there is no remarkable difference between private and public hospitals in servicing to society. Results showed that specified prerequisites in public hospitals have remarkable effect on employees' motivation of servicing but in private hospitals these specified prerequisites have no effect on employees' motivation of servicing. Also data analyzing showed that in public sector, employees' motivation of servicing have a positive and remarkable influence on their personal performance but in private sector, employees' motivation of servicing have no positive and remarkable influence on their personal performance

کلیدواژه‌ها [English]

  • public service motivation
  • Antecedents
  • individual performance
الوانی، سید مهدی. (1378). نظریه انتخاب عمومی، فصلنامه مطالعات مدیریت، دانشکده مدیریت و حسابداری دانشگاه علامه طباطبائی، شماره 23 و 24: صص19- 5.
Bateman, T.S., &Strasser, S. (1984). A longitudinal analysis of the antecedents of organizational commitment. Academy of Management Journal, 27(1), 95-112.
Benkhoff, B. (1997). Ignoring commitment is costly: New approaches establish the missing link between commitment and performance. Human Relations, 50(6), 701-726.
Buchanan, B. (1975). Red tape and the service ethic. Administration and Society, 6(3): 423-444.
Crewson, P.E. (1997). Public-service motivation: building empirical evidence of incidence and effect. Journal of Public Administration Research and Theory. 7(3): 415.
Emanuel camilleri and Beatrice I.J.M. Van Der Heihden؛ (2013) ؛ Organizational Commitment, Public Service Motivation, and performance within the Public Sector ؛ Source: Public performance & management Review, Vol. 31,No. 2(Des, 2013), PP. 241-274.
Finegan, J.E., (2000). The impact of person and organizational values on organizational commitment. Journal of Occupational and Organizational Psychology, 73(2), 149 -164.
Houston, D.J. (2000). Public service motivation: a multivariate test. Journal of Public Administration Research and Theory, 10(5):713-727.
Johnston, M., &Moncrief, W.C. (1996). Examining the role of organisational variables in the salesperson job satisfaction model. Journal of Personal Selling and Sales Management, 16(3), 33-42.
Lawton, A., &Rayner, J. (2009). Public Service Motivation in a fragmented public sector: A case study approach. International public service motivation conference, Indiana University, June 7-9: 1-33.
Lyons, S., Duxbury, L., & Higgins, C. (2006). A comparison  of the values and commitment of private sector employees. Public Administration Review, 66: 605-618.
Naff, K. C. & Crum, J. (1999), Working For America: Does public service motivation make difference? , Review of Publice Administration, 19(4): 5-16.
Nyhan, R.C. (2000). Changing the paradigm: Trust and its role in public sector organizations. American Review of Public Administration, 30(1), 87-109.
Parrlberg, L. E., Perry, J. L., &Hondeghem, A. (2007). From theory to practice: strategies for applying public service Motivation. Paper presented at the 9th National public Management Research Conference, Tucson, AZ.
Perry, J. L. (1996). Measuring Public service Motivation: An Assessment of Construct Reliability and Validity. Journal of Public Administration Research and theory, 6(1): 5-23.
Rainey, H.G. (1982). Reward preference among public and private managers: in search of the service ethic. American Review of Public Administration, 16(2): 288-302.
Renn, R.W., & Vandenberg, R.J. (1995). The critical psychological states: An underrepresented component in job characteristics model research. Journal of Management, 21(2), 279-304.
Shamir, B. (1991). Meaning, self and motivation in organizations. Organization studies, 12(2): 405-424.
Taylor, J. (2007). The impact of public service motivation on work outcomes in Australia: A comparative multi- dimensional analysis. Public Administration, 85(4): 931-959.
Taylor, J. (2007). The impact of public service motivation on work outcomes in Australia: A comparative multi- dimensional analysis. Public Administration, 85(4): 555.
Van Dyne, L., Graham, J.W., &Dienesch, R.M. (1994). Organizational citizenship behavior: Construct redefinition, measurement, and validation. Academy of Management Journal, 37(4), 765-803.
Van Yperen, N.W., van den Berg, A.E., &Willering, M.C. (1999). Towards a better under standing of the link between participation in decision-making and organizational citizenship behavior: A multilevel analysis. Journal of Occupational and Organizational Psychology, 72(3), 377-392.
Zafirovsky, M.Z.(1999). Public choice theory for political sociology. International Journal of Publics, Culture and Society, 12(3): 466.
Zeffane, R. (1994). Patterns of organizational commitment and perceived management style: A comparison of public and private sector employees. Human Relations, 47(8), 977-1003.