طراحی و تبیین مدل‌ شایستگی‌ در ارتباطات بین فردی سازمانی

نوع مقاله: مقاله پژوهشی

نویسندگان

1 دانشیار گروه مدیریت، دانشکده اقتصاد، مدیریت و علوم اداری، دانشگاه سمنان

2 دکتری مدیریت رفتاری، دانشکده اقتصاد، مدیریت و علوم اداری، دانشگاه سمنان

چکیده

هدف این پژوهش بررسی شایستگی­های ارتباطی بین فردی در سازمان و نیز شناسایی ابعاد و تعیین نحوه تعامل بین آنهاست. پژوهش حاضر از نوع کاربردی و توسعه­ای و شامل دو بخش تحلیلی و کمی و استفاده از روش مد­ل­سازی ساختاری تفسیری است. جامعه آماری آن در بخش تحلیلی جمعی از خبرگان دانشگاهی و در بخش کمی تمام کارکنان دستگاه­های اجرایی استان خراسان شمالی می­باشند که از طریق نمونه­گیری گلوله­برفی 17 نفر از جامعه اول و از طریق نمونه­گیری تصادفی طبقه­ای 373  نفر از جامعه دوم به­عنوان نمونه انتخاب شدند. ابزار گردآوری داده­ها در بخش تحلیلی جدول ماتریسی محقق­ساخته و در بخش کمی پرسش­نامه­های استاندارد هستند که پس از تعیین روایی و پایایی در بین نمونه آماری توزیع شدند. نتایج پژوهش نشان داد ابعاد مهم شایستگی ارتباطی­ بین فردی در سازمان عبارت­­انداز؛ همدلی، دیگر­محوری، خودگشودگی، مدیریت تعارض، مدیریت تعاملات، انعطاف­پذیری، جرات­مندی، راحتی اجتماعی، بیانگری، مستقیم و بی­واسطه بودن، حمایت­گری، تاثیرگذاری بر دیگران و هدف­محوری؛ که در پنج سطح تعاملی مختلف با یکدیگر رابطه مثبت و معنی­داری دارند. نتایج این پژوهش می­تواند مدیران و کارکنان را در شناسایی و تقویت شایستگی­های ارتباطی بین فردی و دستیابی به ارتباطات سازمانی اثربخش یاری دهد.

کلیدواژه‌ها

عنوان مقاله [English]

Designing and Explaining the Competency Model in Organizational Interpersonal Communication

نویسندگان [English]

  • Hossein Damghanian 1
  • Abbasali Rastegar 1
  • Mohammad Yazdani Ziarat 2

1 Associate Professor, Faculty of Economics, Management and Administrative Sciences, Semnan University

2 PhD of Behavioral management, Faculty of Economics, Management and Administrative Sciences, Semnan University

چکیده [English]

The purpose of this study is to examine the interpersonal communication competencies (ICC) in the organization and identification of its components as well as determine the quality of interaction between them.This research is an applied and developmental as well as analitical and quantitative and the use of interpretive structural modeling method. The statistical population of the research in the analytical section is a group of academic experts and in the quantitative section is all personals of North Khorasan Governmental Executive Agencies; that 17 peoples of experts by using snowball sampling and 373 peoples of personals by using Stratified random sampling were selected as statistical sample. The data collection tools in the analytical section were a researcher made matrix table and in the quantitative section were standard questionnaires that were distributed among the statistical sample after determining their validity and reliability. The results in the analytical section showed important components of  ICC were Empathy, Altercentrism, Self disclosure, Conflict Management, Interaction management, Supportiveness, Flexibility, assertiveness, Social Relaxation, Expressiveness, Immediacy, influencing others and goal orientation that at five different levels of interaction have a positive and significant relationship with together. This Results can help managers and employees to Identifying and strengthening their ICC for achieve effective organizational communications.

کلیدواژه‌ها [English]

  • Organization
  • Communication
  • Interpersonal Communication Competencies
  • Interpretive Structural Modeling

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دوره 27، شماره 88
تابستان 1397
صفحه 143-174
  • تاریخ دریافت: 17 اسفند 1395
  • تاریخ بازنگری: 20 مرداد 1396
  • تاریخ پذیرش: 11 اسفند 1396