بررسی پیامدهای غرور سازمانی؛ رویکرد رفتاری

نویسندگان

1 استادیار گروه مدیریت، دانشکده علوم اداری و اقتصاد، دانشگاه اصفهان

2 دانشیار گروه مدیریت، دانشکده علوم اداری و اقتصاد، دانشگاه اصفهان

3 کارشناسی ارشد مدیریت بازرگانی، دانشـکده علـوم اداری و اقتصـاد، دانشگاه اصفهان

چکیده

پژوهش حاضر با هدف بررسی تأثیر غرور سازمانی و تحلیل برخی پیامدهای رفتاری آن در بین کارکنان شرکت برق منطقه­ای استان خوزستان انجام شده است. در این پژوهش عوامل رفتار مشارکتی، متعهد بودن در ارائه خدمات به مشتری، وابستگی روانشناختی، غرور متکبرانه، رفتار انحرافی، خودشیفتگی سازمانی به عنوان متغیرهای تأثیر پذیر از غرور سازمانی مورد بررسی قرار گرفتند. جامعه آماری این پژوهش کارکنان شرکت برق منطقه­ای خوزستان بوده­اند که تعداد آنها 715 نفر بود که از این تعداد ۲۸0 نفر به روش نمونه­گیری طبقه­ای متناسب با حجم، به عنوان نمونه انتخاب شدند. جهت آزمون فرضیه­های پژوهش از پرسشنامة محقق ساخته استفاده شده است که برای بررسی روایی پرسشنامه از روایی محتوایی و سازه و برای تعیین پایایی آن از روش آلفای کرونباخ استفاده گردیده است. نتایج آزمون فرضیه­ها نشان داد که متغیر غرور سازمانی با مقدار ۸۱/0 بر رفتار مشارکتی ، با مقدار ۹۴/0 بر وابستگی روانشناختی، با مقدار ۵۱/۰ بر متعهد بودن در ارائه خدمات، با مقدار ۳۸/0 بر خودشیفتگی سازمانی و همچنین غرور سازمانی با مقدار ۲۹/۰ بر رفتار انحرافی تأثیر معناداری دارد.

کلیدواژه‌ها

عنوان مقاله [English]

Organizational Pride Consequences; a Behavioral Approach

نویسندگان [English]

  • Ali Safari 1
  • Ali Nasr Isfahani 2
  • Rosa Eydizadeh 3

1 Assistant Professor, Faculty of Administrative Sciences and Economics, University of Isfahan, Iran

2 Associate Professor, Faculty of Administrative sciences and Economics, University of Isfahan, Iran

3 M.Sc. in Business Management, University of Isfahan, Iran

چکیده [English]

The Current study aims at investigating the effects of organizational pride and analyzing some of the consequences thereof among the employees of Khuzestan Regional Electric Company. In this study, cooperative behavior, commitment to customer service, psychological attachment, hubristic pride, deviant behavior and organizational narcissism, as the variables influenced by organizational pride, were studied. The statistical population of the research were the employees of Khuzestan Regional Electric Company encompassing 715 people among which 280 employees were selected by stratified sampling method according to the number of employees. To test the research hypotheses, content and construct validity of the questionnaire were examined to verify the validity of the questionnaire and Cronbach’s alpha was used to determine the questionnaire reliability. The results of testing the hypotheses demonstrated that organizational pride has a significant effect on the following variables: cooperative behavior, 0.81, psychological attachment, 0.94, commitment to customer service, 0.51, organizational narcissism, 0.38 and deviant behavior, 0.29.

کلیدواژه‌ها [English]

  • Cooperative Behavior
  • Deviant Behavior
  • Organizational Narcissism
  • Organizational Pride
  • Psychological Attachment

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  • تاریخ دریافت: 23 اردیبهشت 1396
  • تاریخ بازنگری: 11 شهریور 1396
  • تاریخ پذیرش: 29 شهریور 1396