Designing and Explaining the Competency Model in Organizational Interpersonal Communication

Damghanian, Hossein; Rastegar, Abbasali; Yazdani Ziarat, Mohammad

doi:10.22054/jmsd.2018.8930

Document Type : Research Paper

Authors

¹ Associate Professor, Faculty of Economics, Management and Administrative Sciences, Semnan University

² PhD of Behavioral management, Faculty of Economics, Management and Administrative Sciences, Semnan University

https://doi.org/10.22054/jmsd.2018.8930

Abstract

The purpose of this study is to examine the interpersonal communication competencies (ICC) in the organization and identification of its components as well as determine the quality of interaction between them.This research is an applied and developmental as well as analitical and quantitative and the use of interpretive structural modeling method. The statistical population of the research in the analytical section is a group of academic experts and in the quantitative section is all personals of North Khorasan Governmental Executive Agencies; that 17 peoples of experts by using snowball sampling and 373 peoples of personals by using Stratified random sampling were selected as statistical sample. The data collection tools in the analytical section were a researcher made matrix table and in the quantitative section were standard questionnaires that were distributed among the statistical sample after determining their validity and reliability. The results in the analytical section showed important components of ICC were Empathy, Altercentrism, Self disclosure, Conflict Management, Interaction management, Supportiveness, Flexibility, assertiveness, Social Relaxation, Expressiveness, Immediacy, influencing others and goal orientation that at five different levels of interaction have a positive and significant relationship with together. This Results can help managers and employees to Identifying and strengthening their ICC for achieve effective organizational communications.

Keywords

References

فرهنگی، ع ا (1393). ارتباطات انسانی. جلد اول، انتشارات موسسه خدمات فرهنگی رسا، چاپ بیست و چهارم.

آذر، ع. خسروانی، ف، جلالی، ر (1392). پژوهش در عملیات نرم رویکردهای ساختاردهی. سازمان مدیریت صنعتی، چاپ اول.

Aikawa1, A., Oshiro, T., Yokogawa, K. (2010). the effect of self-disclosure on interpersonal attraction and reciprocity. The Japanese journal of psychology, 54(3), 200-203.

Azevedo, S., Carvalho, H., Machado, C.M. (2013). Using interpretive structural modelling to identify and rank performance measures an application in the automotive supply chain. Baltic journal of management, 8(2), 208-230.

Bakke, E. (2010). A Model and Measure of Mobile Communication Competence. Human Communication Research, 36(1), 348–371.

Carter, L., Murray, P., & Gray, D. (2011). The Relationship between Interpersonal Relational Competence and Employee Performance: A Developmental Model. The International Journal of Interdisciplinary Social Sciences, 6(3), 213- 228.

Chow, C. M., Ruhl, H., Buhrmester, D. (2013). The mediating role of interpersonal competence between adolescents’ empathy and friendship quality: A dyadic approach. Journal of Adolescence, 36 (1) 191–200.

Arora, R., & Rangnekar, S. (2016). Towards understanding the two way interaction effectsof extraversion and openness to experience on career commitment, International Journal for Educational and Vocational Guidance, 16 (1), 213–232.

DeKay, S. H. (2012). Interpersonal Communication in the Workplace: A Largely Unexplored Region. Business Communication Quarterly, 75(4), 449-452.

Fetro, J. V. (2000). Youth development competencies: Developing multiple assessment measures to address Individual differences among adolescents and young adults. Unpublished report to the Office of Research Development Administration, Southern Illinois University, Carbondale, IL.

Goodboy, A. K., Weber, K., & Bolkan, S. (2009). The Effects of Nonverbal and Verbal Immediacy on Recall and Multiple Student Learning Indicators. The Journal of Classroom Interaction, 44(1), pp. 4-12.

Hassan, B., Maqsood, A., & Naveed Riaz, M. (2011). Relationship between Organizational Communication Climate and Interpersonal Conflict Management.Pakistan Journal of Psychology, 42(2), 1-20.

Jennifer, M. A. J., Wefald, K. W., & van, I. (2016). Transformational leader attributes: interpersonal skills, engagement, and well-being. Leadership & Organization Development Journal, 37 (5), 1-30.

Keyton, J., Caputo, J. M., Ford, E. A., Fu, R., Leibowitz, S. A., Liu, T., & Wu, C. (2013).
Investigating verbal workplace communication behaviors. Journal of Business
Communication, 50(1), 152–169.

Kyongo, J. K. (2016). Effect of Interpersonal Competence on Organizational Performance. The International Journal of Humanities & Social Studies, 4(12), 215-218.

L’Abate, L., Cusinato, M., Maino, E., Colesso, W., & Scilletta, C. (2010). A theory of relational competence: Research and mental health applications. New York: Springer-Science.

Moreau, C., & Mertens, S. (2013). Managers' competences in social enterprises: which specificities? Social Enterprise Journal, 9 (2), 164 – 183.

Nansubuga, F., Munene, J. C., Ntayi, J. M. (2015). Can reflection boost competences development in organizations? European Journal of Training and Development, 39 (6), 504 – 521.

Nolin, J. (2010). Interpersonal Communication Coping Strategies during Job Loss. A Thesis Submitted In Partial Fulfilment Of The Requirements For The Degree Of Master of Arts
In Professional Communication, School of Communication & Culture Royal Roads University.

Pipsa, P., & Tarja, V. (2013). Measuring Interpersonal Communication Competence in Sme Internationalzation. Journal of Intercultural Communication, 33(1), 1-23.

Raina, R., & Pande, N. (2012). Communication Competence of Indian Engineers in IT & ITeS Sector. Indian Journal of Industrial Relations, 47 (3), 511-526.

Rubin, R. b., & Martin, M.M. (1994). Development of a Measure of Interpersonal Communication Competence, Communication Research Reports, 11(1), 33-44.

Shim, M., Mercer, K., Laura, M., Roberts, L. J., & Gustafson, D. H. (2015). Communication Competence, Psychological Well-Being, and the Mediating Role of Coping Efforts among Women with Breast Cancer: Cross-Sectional and Longitudinal Evidence. Women & Health, 55(2), 400–418.

Singh, Amit Kumar. (2014). Role of Interpersonal Communication in Organizational Effectiveness. International Journal of Research in Management & Business Studies, 1 (4), 36-39.

Torro-Alves, N., Bezerra, Izabela Alves d. O., Claudino, R. G. E., Rodrigues, M. R., Machado-de-Sousa, J. P., Osório, F. D. L., & Crippa, J. A. (2016). Facial Emotion Recognition in Social Anxiety: The Influence of Dynamic Information. Psychology & Neuroscience, 9(1), 1-11.

Watanabe, A. (2010). The relationship between four components of assertiveness and interpersonal behaviors, interpersonal adjustment in high school studentsʼ friendship, The Japanese journal of psychology, 81(1), 56-62

Management Studies in Development and Evolution

Designing and Explaining the Competency Model in Organizational Interpersonal Communication

References

References

Volume 27, Issue 88 - Serial Number 88
June 2018
Pages 143-174

Designing and Explaining the Competency Model in Organizational Interpersonal Communication

References

References

Volume 27, Issue 88 - Serial Number 88June 2018Pages 143-174

Volume 27, Issue 88 - Serial Number 88
June 2018
Pages 143-174