The core of this article is about "accountability of public services organizations to people" and specifically "accountability of Tehran Municipality for clienteles and citizens". In a general perspective, considering the roots of the problem, it seems that in a sphere where there are no "citizenship rights", and personal relationships and appointments.
faghihi, A. & teymournejhad, K. (2006). An Accountability System for Tehran Municipality: A Research on Civil Services Delivery and Citizens' satisfaction. Management Studies in Development and Evolution, 13(50), 19–46.
MLA
faghihi, A., & teymournejhad, K. "An Accountability System for Tehran Municipality: A Research on Civil Services Delivery and Citizens' satisfaction", Management Studies in Development and Evolution, 13, 50, 2006, 19–46.
HARVARD
faghihi, A., & teymournejhad, K. (2006). 'An Accountability System for Tehran Municipality: A Research on Civil Services Delivery and Citizens' satisfaction', Management Studies in Development and Evolution, 13(50), pp. 19–46.
CHICAGO
faghihi, A. & teymournejhad, K., "An Accountability System for Tehran Municipality: A Research on Civil Services Delivery and Citizens' satisfaction." Management Studies in Development and Evolution, 13 50 (2006): 19–46,
VANCOUVER
faghihi A., teymournejhad K. An Accountability System for Tehran Municipality: A Research on Civil Services Delivery and Citizens' satisfaction. Management Studies in Development and Evolution. 2006;13(50):19–46 (In Persian).
