Document Type : Research Paper

Authors

1 Assistant Professor, Department of Human Resource Management; Kharazmi University, Tehran, Iran

2 Assistant Professor, Department of Human Resource Management, Kharazmi University, Tehran, Iran

3 PhD student in Human Resource Management, Kharazmi University, Tehran, Iran

Abstract

The aim of this study was to present a causal model of factors affecting the formation of organizational forgetfulness in government organizations using structural equations. The method of the present study is descriptive (non-experimental) and the correlational research design is structural equations with the least squares method. Participants in the present study included managers and experts of government organizations in Tehran. According to Cochran's formula, 234 managers and experts of government organizations in Tehran were selected as a statistical sample using simple random sampling. The standard questionnaire of Huang et al. (2018) and Yeh et al. (2020) were used to measure the research variables. This questionnaire consists of 24 items. Questions were measured based on a five-point Likert scale (strongly disagree = 1 to strongly agree = 5). The internal consistency coefficient of this questionnaire was 0.85 using Cronbach's alpha. Findings indicate that the impact factor of knowledge management and experienced manpower on promoting organizational resilience and interpersonal communication is significant at the level of (0.01). Also, promoting organizational resilience and interpersonal communication have a significant effect on random and targeted organizational forgetfulness, and meritocracy plays a moderating role in the organizational forgetfulness model. The results showed that 29% of the variance of organizational resilience promotion, 78% of interpersonal communication, 69% of random organizational forgetfulness and 55% of targeted organizational forgetfulness are explained by the research model.

Keywords

Agrawal, A., Mukherjee, U., & Muthulingam, S. (2020). Does Organizational Forgetting Affect Quality Knowledge Gained Through Spillover? Evidence from the Automotive Industry. Production and Operations Management29(4), 907-934.
Bellandi, M., Propris, L. D., & Vecciolini, C. (2021). Effects of learning, unlearning and forgetting on path development: the case of the Macerata-Fermo footwear industrial districts. European Planning Studies29(2), 259-276.
Blagov, E. Y., & Shcherban, S. A. (2019). Managing organizational forgetting: The case of Russian machine manufacturing companies.
Bongso, G. (2020). Organizational Forgetting In Enhancing Innovation Performance Through Knowledge Management: Study Of Manufacture Companies In Indonesia. Academy Of Strategic Management Journal19(5), 1-8.
Fawcett, J. M., & Hulbert, J. C. (2020). The many faces of forgetting: Toward a constructive view of forgetting in everyday life. Journal of Applied Research in Memory and Cognition9(1), 1-18.
Harris, C. B., Sutton, J., & Barnier, A. J. (2021). Autobiographical forgetting, social forgetting, and situated forgetting*: Forgetting in context. In Current Issues in Memory (pp. 144-178). Routledge.
Hislop, D., Bosua, R., & Helms, R. (2018). Knowledge management in organizations: A critical introduction. Oxford University Press.
Huang, D., Chen, S., Zhang, G., & Ye, J. (2018). Organizational forgetting, absorptive capacity, and innovation performance: a moderated mediation analysis. Management Decision, 56(1), 87-104.
Junker, N. M., Baumeister, R. F., Straub, K., & Greenhaus, J. H. (2020). When forgetting what happened at work matters: The role of affective rumination, problem-solving pondering, and self-control in work–family conflict and enrichment. Journal of Applied Psychology.
Klammer, A., & Gueldenberg, S. (2019). Unlearning and forgetting in organizations: A systematic review of literature. Journal of Knowledge management, 23(5), 860-888.
Kluge, A., Schüffler, A. S., Thim, C., Vladova, G., & Gronau, N. (2018, July). Putting intentional organisational forgetting to an empirical test: Using experimental designs to measure forgetting of organisational routines. In Proceedings of the IFKAD Conference (pp. 245-267).
Mariano, S., Casey, A., & Olivera, F. (2020). Organizational forgetting Part I: a review of the literature and future research directions. The Learning Organization.
Moghtadaie, L. (2017). Investigating the Relationship between Social Capital and Organizational Forgetting (The Case of Employees of the University of Isfahan). Social Capital Management4(4), 501-526.
Obeidat, B. Y., Tarhini, A., Masa'deh, R. E., & Aqqad, N. O. (2017). The impact of intellectual capital on innovation via the mediating role of knowledge management: a structural equation modelling approach. International Journal of Knowledge Management Studies, 8(3-4), 273-298.
Shen, B., Lu, Y. F., & Wu, T. (2020). The impact of organizational learning on knowledge innovation: organizational forgetting as an intermediary. Management Review32(12), 135-145.
Sune, A., & Lopez, L. (2017, September). Forgetting-relearning cycles in organizational downsizing strategies. In European Conference on Knowledge Management (pp. 947-955). Academic Conferences International Limited.
Yanagihara, S., & Koga, H. (2020). Differences in Human and AI Memory for Memorization, Recall, And Selective Forgetting. Societal Challenges in the Smart Society, 371.
Yeh, L. T., Tseng, M. L., & Lim, M. K. (2020). Assessing the carry-over effects of both human capital and organizational forgetting on sustainability performance using dynamic data envelopment analysis. Journal of Cleaner Production, 250, 119584.