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The Moderating Role of Competitors' Attractiveness and Switching Cost on the Relationship Between Price, Service Quality, and Customer Annoyance in Real Estate Sector of Sina Insurance Co
Volume 20, Issue 63 , January 2011, , Pages 85-114

Abstract
  Investigating why customers switch their insurance serviceproviders, leads to valuable information for recognizing the likelyalterations in customers’ needs and expectations. This research isbased on a very fundamental question: why existing customers decideto switch from one service provider to ...  Read More