Document Type : Research Paper
Authors
Abstract
This research has done in order to identifying the human resource performance key indicator; Qom province electricity distribution company with regard to integrated balanced scorecard approach of human resource and Analytic Hierarchy Process .the research method of the article is descriptive and library field data collecting. Balanced scorecard (BSCJ translated the company visions and strategies to aims and scales in four aspects of financial, customer, internal business process learning& growth evaluate the company's settlements impact. in this article at first the search has been done, the documentstfrom Qom province electricity distribution company) has been collected, then with the using of each BSC dimensions, the indicator have been placed in a hierarchy structure and a coefficient and weight was specified. The expert choice software is used to specifying of data analyze and AHP questionnaire for importance of coefficient .results indicate that human resource cost rate, job satisfaction, human resource and training needs assessment response ratios are of most important performance key indicator(KPI) in human resource area. and also among the present indicator in balanced scorecard dimensions, is determined the human resource job satisfaction with the importance grade of 55/8% is most important present indicator in human resource area.
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