Document Type : Research Paper
Authors
Abstract
or develop its performance in the long-term period and it is the result
of stakeholder’s satisfaction during the time. Sustainability is related
to the ability of organizations to monitor the opportunities, changes,
trends and risks in their external environments and to make a balance
between financial, economic, social and environmental goals of the
organization in the long term. In this article, initially, the last model of
organizational sustainability management proposed by International
Organization for Standardization (ISO) has been introduced, then
using a problem solving algorithm, and through a knowledge
management approach, a model for assessment and improvement of
the organizational sustainability is suggested. This model is based on
the knowledge management of organizations’ environmental changes.
To validate and prove the proposed model, the degree of sustainability
in 52 governmental companies along with their holding structure and
production nature were evaluated. The results revealed a high
correlation between the ability of an organization to manage
knowledge of its environmental changes and its degree of
sustainability.
Keywords
محمدنبی، ساویز؛ ( 1388 )؛ ارائه مدلی برای سنجش و ارتقاء درجه پایداری سازمانی با
رویکرد مدیریت دانش؛ پایان نامه کارشناسی ارشد، دانشکده مهندسی صنایع، دانشگاه صنعتی
امیرکبیر.
2. افرازه، عباس؛ ( 1386 )؛ مدیریت دانش (مفاهیم، مد لها، اندازه گیری و پیاده سازی)؛
انتشارات دانشگاه صنعتی امیرکبیر.
3. محمد سیروس، کاوه و امیرحسین صبور طینت؛ ( 1388 )؛ مدل مبنا برای مدیریت استراتژیک
در سازمان های ایرانی؛ انتشارات دانشگاه صنعتی امیرکبیر؛ چاپ اول.
مدیریت کیفیت. ،ISO 4. محمدنبی، ساویز و مهسا ملک زاده؛ ( 1386 )؛ استاندارد 10014
راهنمایی هایی برای تحقق منافع مالی و اقتصادی؛ انتشارات سازمان صنایع هوافضا.
رویکرد مدیریت دانش؛ پایان نامه کارشناسی ارشد، دانشکده مهندسی صنایع، دانشگاه صنعتی
امیرکبیر.
2. افرازه، عباس؛ ( 1386 )؛ مدیریت دانش (مفاهیم، مد لها، اندازه گیری و پیاده سازی)؛
انتشارات دانشگاه صنعتی امیرکبیر.
3. محمد سیروس، کاوه و امیرحسین صبور طینت؛ ( 1388 )؛ مدل مبنا برای مدیریت استراتژیک
در سازمان های ایرانی؛ انتشارات دانشگاه صنعتی امیرکبیر؛ چاپ اول.
مدیریت کیفیت. ،ISO 4. محمدنبی، ساویز و مهسا ملک زاده؛ ( 1386 )؛ استاندارد 10014
راهنمایی هایی برای تحقق منافع مالی و اقتصادی؛ انتشارات سازمان صنایع هوافضا.
Ahmad, S. and Schroeder, R.G. (2002) The importance of recruitment
and selection process for sustainability of total quality management.
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pp.540-550
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and knowledge management systems: conceptual foundations and research
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7. Aras, G. and Crowther, D. (2008) Governance and sustainability: An
investigation into the relationship between corporate governance and
corporate sustainability. Management Decision Journal Vol.46, pp.433-
448
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model for assessing sustainability. International Journal of Operations &
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pp.29-36
10. Curry, A. And Kadasah, N. (2002) focusing on key elements of TQM –
evaluation for sustainability. The TQM Magazine Vol.14, pp.207-216
11. Daily, B.F. and Huang, S. (2001) Achieving sustainability through
attention to human resource factors in environmental management.
International Journal of Operations & Production Management Vol.21,
pp.1539-1552
and selection process for sustainability of total quality management.
International Journal of Quality & Reliability Management Vol.19,
pp.540-550
6. Alavi, M. and Leidner, D.E. (2001), ‘‘Review: knowledge management
and knowledge management systems: conceptual foundations and research
issues’’, MIS Quarterly, Vol. 25 No. 1, pp. 107-36.
7. Aras, G. and Crowther, D. (2008) Governance and sustainability: An
investigation into the relationship between corporate governance and
corporate sustainability. Management Decision Journal Vol.46, pp.433-
448
8. Bateman, N. and David, A. (2002) Process improvement programmes: a
model for assessing sustainability. International Journal of Operations &
Production Management Vol.22, pp.515-526
9. Briffaut, J.P. and Saccone, G. (2002) Business performance sustainability
through process modeling. Measuring Business Excellence journal Vol.6,
pp.29-36
10. Curry, A. And Kadasah, N. (2002) focusing on key elements of TQM –
evaluation for sustainability. The TQM Magazine Vol.14, pp.207-216
11. Daily, B.F. and Huang, S. (2001) Achieving sustainability through
attention to human resource factors in environmental management.
International Journal of Operations & Production Management Vol.21,
pp.1539-1552
Daniel, E.M., Hoxmeier, J., White, A. and Smart, A. (2004) A
framework for the sustainability of e-marketplaces. Business Process
Management Journal Vol.10,
13. Daub, C.H. and Ergenzinger, R. (2005) Enabling sustainable
management through a new multi-disciplinary concept of customer
satisfaction. European Journal of Marketing Vol.39, pp.998-1012
14. Davenport, T.H. and Prusak, L. (1998), Working Knowledge: How
Organizations Manage What They Know, Harvard Business School Press,
Boston, MA.
15. Elias M.A. & Ghaziri, H. (2003). Knowledge management. Upper Saddle
16. Esquer-Peralta, J., Velazquez, L. and Munguia, N. (2008) Perceptions of
core elements for sustainability management systems (SMS). Management
Decision Journal Vol.46, pp.1027-1038
17. Gloet, M. (2006) Knowledge management and the links to HRM:
Developing leadership and management capabilities to support
sustainability. Management Research News Journal Vol.29, pp.402-413
18. Griffiths, A. and Petrick, J.A. (2001) corporate architectures for
sustainability. International Journal of Operations & Production
Management Vol.21, pp.1573-1585
19. Gutberlet, J. (2000) Sustainability: a new paradigm for industrial
production. International Journal of Sustainability in Higher Education
Vol.1, pp.225-236
20. Hansen, M.T., Nohria, N. and Tierney, T. (1999), ‘‘what’s your strategy
for managing knowledge?’’, Harvard Business Review, Vol. 77 No. 2,
pp. 106-16.
21. Henderson, H. (2006) Twenty-first century strategies for sustainability.
Foresight Journal Vol.8, pp.21-38
22. Hui, L.T. (2008) Combining faith and CSR: a paradigm of corporate
sustainability. International Journal of Social Economics Volume:35,
pp.449-465
23. Jan Watson, (2003), Applying knowledge management: techniques for
building corporate memories Morgan Kaufman publishers, pp. 4, 5, 7.
24. Jones, P., Clarke-Hill, C., Comfort, D. and Hillier, D. (2008) Marketing
and sustainability. Marketing Intelligence & Planning Journal Vol.26,
pp.123-130
25. Kogut, B. and Zander, U. (1992), ‘‘Knowledge of the firm, combinative
capabilities, and the replication of technology’’, Organization Science,
Vol. 3 No. 3, pp. 383-97.
26. Macharzina, K. (1999), Unternehmensfu¨hrung: das Internationale
Management, wissen, Gabler, Wiesbaden, 3. Au.
27. Malhotra, Y. (2004), ‘‘why knowledge management systems fail? Enablers
and constraints of knowledge management in human enterprises’’, in
framework for the sustainability of e-marketplaces. Business Process
Management Journal Vol.10,
13. Daub, C.H. and Ergenzinger, R. (2005) Enabling sustainable
management through a new multi-disciplinary concept of customer
satisfaction. European Journal of Marketing Vol.39, pp.998-1012
14. Davenport, T.H. and Prusak, L. (1998), Working Knowledge: How
Organizations Manage What They Know, Harvard Business School Press,
Boston, MA.
15. Elias M.A. & Ghaziri, H. (2003). Knowledge management. Upper Saddle
16. Esquer-Peralta, J., Velazquez, L. and Munguia, N. (2008) Perceptions of
core elements for sustainability management systems (SMS). Management
Decision Journal Vol.46, pp.1027-1038
17. Gloet, M. (2006) Knowledge management and the links to HRM:
Developing leadership and management capabilities to support
sustainability. Management Research News Journal Vol.29, pp.402-413
18. Griffiths, A. and Petrick, J.A. (2001) corporate architectures for
sustainability. International Journal of Operations & Production
Management Vol.21, pp.1573-1585
19. Gutberlet, J. (2000) Sustainability: a new paradigm for industrial
production. International Journal of Sustainability in Higher Education
Vol.1, pp.225-236
20. Hansen, M.T., Nohria, N. and Tierney, T. (1999), ‘‘what’s your strategy
for managing knowledge?’’, Harvard Business Review, Vol. 77 No. 2,
pp. 106-16.
21. Henderson, H. (2006) Twenty-first century strategies for sustainability.
Foresight Journal Vol.8, pp.21-38
22. Hui, L.T. (2008) Combining faith and CSR: a paradigm of corporate
sustainability. International Journal of Social Economics Volume:35,
pp.449-465
23. Jan Watson, (2003), Applying knowledge management: techniques for
building corporate memories Morgan Kaufman publishers, pp. 4, 5, 7.
24. Jones, P., Clarke-Hill, C., Comfort, D. and Hillier, D. (2008) Marketing
and sustainability. Marketing Intelligence & Planning Journal Vol.26,
pp.123-130
25. Kogut, B. and Zander, U. (1992), ‘‘Knowledge of the firm, combinative
capabilities, and the replication of technology’’, Organization Science,
Vol. 3 No. 3, pp. 383-97.
26. Macharzina, K. (1999), Unternehmensfu¨hrung: das Internationale
Management, wissen, Gabler, Wiesbaden, 3. Au.
27. Malhotra, Y. (2004), ‘‘why knowledge management systems fail? Enablers
and constraints of knowledge management in human enterprises’’, in
Koenig, M.E.D. and Srikantaiah, T.K. (Eds), Knowledge Management
Lessons Learned: What Works and What Doesn’t, Information Today,
Medford, NJ ,pp. 87-112.
28. Marcum, J.W. (2008) Partnering for innovation and sustainability. The
Bottom Line: Managing Library Finances Journal Vol.21, pp.82-84
29. Martina E. Greiner, Tilo Bohmann and Helmut Krcmar. (2007), A
strategy for knowledge management, Emerald, Journal of knowledge
management, vol.11, NO.6.
30. Muñoz, M.J., Rivera, J.M. and Jose M. Moneva (2008) Evaluating
sustainability in organisations with a fuzzy logic approach. Industrial
Management & Data Systems Journal Vol.108, pp.829-841
31. Nonaka, I. and Takeuchi, H. (1995), The Knowledge-creating Company –
How Japanese Companies Create the Dynamics of Innovation, Oxford
University Press, Oxford.
32. O’Dell, C. and Grayson, C.J.J. (1998), If Only We Knew What We
Know: The Transfer of Internal Knowledge and Best Practice, The Free
Press, New York, NY.
33. Robinson, H.S., Anumba, C.J., Carrillo, P.M. and Al-Ghassani, A.M.
(2006) STEPS: a knowledge management maturity roadmap for corporate
sustainability. Business Process Management Journal Vol.12, pp. 793-
808
34. Robson, A., Prabhu, V.B. and Mitchell, E. (2002) TQM enablers and
business sustainability: An empirical study of the service sector in the
North East of England. International Journal of Quality & Reliability
Management Vol.19, pp.610-632
35. Rusinko, C.A. (2005) Using quality management as a bridge in educating
for sustainability in a business school. International Journal of
Sustainability in Higher Education Vol.6, pp.340-350
36. Saraiva, P.P. and Silva Serrasqueiro, Z.M. (2007) Corporate
Sustainability in the Portuguese Financial Institutions. Social
Responsibility Journal Vol.3, pp. 82-94
37. Searcy, C., Karapetrovic, S. and McCartney, D. (2008) Application of a
systems approach to sustainable development performance measurement.
International Journal of Productivity and Performance Management
Vol.57, pp.182-197
38. Standing, C. and Jackson, P. (2007) An approach to sustainability for
information systems. Journal of Systems and Information Technology
Vol.9 , pp.167-176
39. Sveiby, K.E. (1998), Wissenskapital - das unentdeckte Vermo¨ gen:
immaterielle Unternehmenswerte aufspu ¨ ren, messen und steigern,
Verlag Moderne Industrie, Landsberg/Lech.
Lessons Learned: What Works and What Doesn’t, Information Today,
Medford, NJ ,pp. 87-112.
28. Marcum, J.W. (2008) Partnering for innovation and sustainability. The
Bottom Line: Managing Library Finances Journal Vol.21, pp.82-84
29. Martina E. Greiner, Tilo Bohmann and Helmut Krcmar. (2007), A
strategy for knowledge management, Emerald, Journal of knowledge
management, vol.11, NO.6.
30. Muñoz, M.J., Rivera, J.M. and Jose M. Moneva (2008) Evaluating
sustainability in organisations with a fuzzy logic approach. Industrial
Management & Data Systems Journal Vol.108, pp.829-841
31. Nonaka, I. and Takeuchi, H. (1995), The Knowledge-creating Company –
How Japanese Companies Create the Dynamics of Innovation, Oxford
University Press, Oxford.
32. O’Dell, C. and Grayson, C.J.J. (1998), If Only We Knew What We
Know: The Transfer of Internal Knowledge and Best Practice, The Free
Press, New York, NY.
33. Robinson, H.S., Anumba, C.J., Carrillo, P.M. and Al-Ghassani, A.M.
(2006) STEPS: a knowledge management maturity roadmap for corporate
sustainability. Business Process Management Journal Vol.12, pp. 793-
808
34. Robson, A., Prabhu, V.B. and Mitchell, E. (2002) TQM enablers and
business sustainability: An empirical study of the service sector in the
North East of England. International Journal of Quality & Reliability
Management Vol.19, pp.610-632
35. Rusinko, C.A. (2005) Using quality management as a bridge in educating
for sustainability in a business school. International Journal of
Sustainability in Higher Education Vol.6, pp.340-350
36. Saraiva, P.P. and Silva Serrasqueiro, Z.M. (2007) Corporate
Sustainability in the Portuguese Financial Institutions. Social
Responsibility Journal Vol.3, pp. 82-94
37. Searcy, C., Karapetrovic, S. and McCartney, D. (2008) Application of a
systems approach to sustainable development performance measurement.
International Journal of Productivity and Performance Management
Vol.57, pp.182-197
38. Standing, C. and Jackson, P. (2007) An approach to sustainability for
information systems. Journal of Systems and Information Technology
Vol.9 , pp.167-176
39. Sveiby, K.E. (1998), Wissenskapital - das unentdeckte Vermo¨ gen:
immaterielle Unternehmenswerte aufspu ¨ ren, messen und steigern,
Verlag Moderne Industrie, Landsberg/Lech.
40. TC 176, SC3, ISO 9004:2000, international organization for
standardization
41. Thaman, K.H. (2002) Shifting sights: The cultural challenge of
sustainability. International Journal of Sustainability in Higher Education
Vol.3, pp.233-242
42. Wiig, Karl; “successful knowledge management”, European management
journal, p.4; 1999.
43. Wilkinson, A., Hill, M. and Gollan, P. (2001) the sustainability debate.
International Journal of Operations & Production Management Vol.21,
pp.1492-1502
44. Zabel, H.U. (2005) A model of human behaviour for sustainability.
International Journal of Social Economics Vol.32, pp.717-734
45. Zainul Abidin, N. And Pasquire, C.L. (2005) delivering sustainability
through value management: Concept and performance overview.
Engineering, Construction and Architectural Management Journal
Vol.12, pp.168-180
46. Zink, K.J. (2007) from total quality management to corporate
sustainability based on a stakeholder management. Journal of
Management History Vol.13, pp.394-401
47. www.EFQM.org
standardization
41. Thaman, K.H. (2002) Shifting sights: The cultural challenge of
sustainability. International Journal of Sustainability in Higher Education
Vol.3, pp.233-242
42. Wiig, Karl; “successful knowledge management”, European management
journal, p.4; 1999.
43. Wilkinson, A., Hill, M. and Gollan, P. (2001) the sustainability debate.
International Journal of Operations & Production Management Vol.21,
pp.1492-1502
44. Zabel, H.U. (2005) A model of human behaviour for sustainability.
International Journal of Social Economics Vol.32, pp.717-734
45. Zainul Abidin, N. And Pasquire, C.L. (2005) delivering sustainability
through value management: Concept and performance overview.
Engineering, Construction and Architectural Management Journal
Vol.12, pp.168-180
46. Zink, K.J. (2007) from total quality management to corporate
sustainability based on a stakeholder management. Journal of
Management History Vol.13, pp.394-401
47. www.EFQM.org
)