Document Type : Research Paper
Authors
Department of Management, Faculty of Economics and Management, Lorestan University, Khorramabad, Iran
Abstract
This research aims to design a human resource retention model in online retail with a fuzzy TISM approach. The research is applied and has a mixed method (qualitative-quantitative) approach based on its purpose. In the qualitative part, 14 essential and essential factors involved in the model were explored. In the quantitative part, the pairwise comparison matrix was completed by experts and analyzed through the comprehensive interpretive structural modeling method with a fuzzy approach, and finally a model was designed in six levels. The "competent employment and appropriate organization of employees" indicator is the underlying factor and is at the lowest level of the employee retention model, which has an impact on many of the indicators involved in the model. "Establishing effective communication with employees" and "developing communication skills" were identified as independent factors that have a high impact intensity and little dependence on other factors. On the other hand, the research findings show that indicators such as "organizational commitment", "regular review of programs and performance improvement", "participation in decision-making" are affected by other indicators of the model and are dependent on several factors.
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