Document Type : Research Paper
Authors
Abstract
With an emphasis on the role of social capital as one of the most important intangible assets in modern organizations, the present study aims to add to the literature in this area and help managers to create and maintain this in their organizations. Specifically, the study has aimed to develop and fit a model that considers the employees’ perceived organizational support as one of the major sources for creating social capital and highlights the importance of organizational citizenship behavior as a mediator. To this end, 192 employees from Telecommunication Infrastructure Company of Iran (TIC) were randomly selected to participate in the study. The applied research methodology is survey design and specifically the research is based on Structural Equation Modeling. The results indicated favorable fit for the model that considers organizational citizenship behavior as a mediator that explains the impact of perceived organizational support in creating social capital. Based on the results of this model, the employees who conceive of their organization as supportive help improve the social capital through displaying citizenship behavior in the organization.
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