Document Type : Research Paper
Authors
Abstract
Today, evidence suggests that intelligence alone does not represent success at work and are responsible for feelings and emotions play a key role in organizational success. emotionally People can be intelligent organizational effectiveness at all levels to develop and promote the important role of organizational citizenship behavior and counterproductive work behaviors to reduce deleterious to play. The population of this research, finance and treasury staff supervision department of the Ministry of Economy and Finance, which have a total of 537 cases, the random method used and the population sample through Cochran formula, 224 were obtained. In order to collect survey data, standardized questionnaire Jung & Yoon (2012) was used.
In this analysis, the correlation matrix, regression, path analysis and structural equation modeling were performed using the statistical software LISREL. Findings from the evaluation of their emotions appraisal destructive counterproductive work behaviors and others’ emotion appraisal and emotion regulation does not have much impact on organizational citizenship behavior. However, use of emotions destructive behaviors and others’ emotion appraisal has the greatest impact on organizational citizenship behavior.
Keywords
)