Document Type : Research Paper

Authors

1 Assistant Professor, Department of Human Resource Management, Amin University, Tehran, Iran

2 Assistant Professor Allameh Tabataba’i University

3 Master of Public Administration, Qazvin Azad University, Qazvin, Iran

Abstract

In organizations today, employees are expected to be involved and creative in their work and to show initiative. Achieving such a situation requires organizations to create conditions in the workplace where there are sufficient sources of motivation and energy. These motivational resources are considered as job resources. The main purpose of this study was to determine the effect of job resources and cultural intelligence on meeting basic job needs, work involvement and job performance of Karafarin Bank employees. Therefore, in this study, the effect of established factors on the job performance of Karafarin Bank employees, including job resources and cultural intelligence on basic job needs, work conflict and job performance of Karafarin Bank employees has been investigated. The present research is applied in terms of purpose, in terms of data collection is descriptive (non-experimental) research and field studies. . Data were collected using a questionnaire. In this study, in order to analyze the data, the structural equation modeling method was used to investigate the significance of the assumed effect of the variables on each other. work conflict has the highest positive and significant effect on task performance and also cultural intelligence has the lowest positive and significant effect on work conflict.

Keywords

Ang, S; Van Dyne, L; Koh, C. (2006). Personality Correlates of the four- factor model of cultural Intelligencege. Journal of Group Organization Management, 31, 40-55
Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model. Journal of Managerial Psychology, 22(3), 309-328
Bakker, A. B., Vergel, A. I. S., & Kuntze, J. (2015). Student engagement and performance: A weekly diary study on the role of openness. Motivation and Emotion, 39(1), 49-62
Barakat, L. L., Lorenz, M. P., Ramsey, J. R., & Cretoiu, S. L. (2015). Global managers: An analysis of the impact of cultural intelligence on job satisfaction and performance. International Journal of Emerging Markets, 10(4), 781-800
Beikzad, J., Fardiazar, A.R., & Fathibanaii, R. (1389). Investigating organizational factors affecting organizational learning. 12, Management and Human Resource in the Oil Industry, 33-66
Bhatti, M. A., Mat, N., & Juhari, A. S. (2018). Effects of job resources factors on nurses job performance (mediating role of work engagement). International journal of health care quality assurance, 31(8), 1000-1013
Busque-Carrier, M., Ratelle, C.F., Corff, Y.L. (2021). Work value and job Satisfaction: the mediating role of Basic psychological needs at work, Journal of career development, 0(0), 1-16
Deci E. L., & Ryan R.m., (2002). Overview of self - determination theory: An organismic dialectical perspective. Handbook of self-determination research.3-33
Demerouti, E., Bakker, A.B., Nachreiner, F., & Schaufeli, W.B. (2005). The Job Demands-Resources Model of Burnout. Journal of Applied Psychology, 86, 499-512
Eisenberg, J., Lee, H. J., Brück, F., Brenner, B., Claes, M. T., Mironski, J., & Bell, R. (2013). Can business schools make students culturally competent? Effects of cross-cultural management courses on cultural intelligence. Academy of Management Learning & Education, 12(4), 603-621
Ebrahimi, A; Javadi, M. (2011). Investigating the Relationship between Role Stress and Customer Orientation and Job Performance of Vendors in Retail, Marketing Management. Journal of Marketing Management, 6 (13), 1-18 (in Persian)
Hafer, J.C., and Martin, T.N. (2006). Job involvement or affective commitment: a sensitivity analysis study of apathetic employee mobility. IBAM. 8(1): 2-19
Hakanen, J. J., Bakker, A. B., & Schaufeli, W. B. (2006). Burnout and work engagement among teachers. Journal of School Psychology, 43(6), 495-513
Hakanen, J.J., Schaufeli, W.B., and Ahola, K. (2008). The Job Demands Resources model: A three-year cross-lagged study of burnout, depression, commitment, and work engagement, Work & Stress, 22, 224_241
Hanfstingl, B., Andreitz, I., Muller, F.H., & Thomas, A. (2010). Are self-regulation and self-control mediators between psychological basic needs and intrinsic teacher motivation? Journal for Educational Research Online, 2 (2), 55-71
Hanggarawati, U.B., & Kismono, G. (2022) Gender and generation gaps in government organization: does it affect work engagement? journal Siasat Bisnis, 26 (1), 1-22
Gabel-Shemueli, R., Westman, M., Chen, S. and Bahamonde, D. (2019), "Does cultural intelligence increase work engagement? The role of idiocentrism-allocentrism and organizational culture in MNCs", Cross Cultural & Strategic Management, Vol. 26 No. 1, pp. 46-66
Karaboga, T., Erdal, N., Karagoga, H.A., & Tatoglu, E. (2022). Creativity as a mediator between personal accomplishment and task performance: A multigroup analysis based on gender during the COVID-19 pandemic. Journal of Current psychlopy, 41 (2), 1-13
Kaski, S.S.,& Kinnunen, U., (2021). Work-related ill- and well-being among Finnish sport coaches: Exploring the relationships between job demands, job resources, burnout and work engagement.international journal of sports science & coaching, 16 (2), 262-271
Kim, H. D., & Kamalanabhan, T.J., (2020). Task Performance of Expatiates Based on Emissary model of Global human resource strategy. Journal of Management and kabour studies, 46 (1), 78-93
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., De Vet, H. C., & Van der Beek, A. J. (2014). Construct validity of the individual work performance questionnaire. Journal of Occupational and Environmental Medicine, 56(3), 331-337
Kristensen, T.S., Hannerz, H., Høgh, A., & Borg, V. (2005). The Copenhagen Psychosocial Questionnaire-a tool for the assessment and improvement of the psychosocial work environment. Scandinavian Journal of Work Environment & Health, 31, 438-449
Oehler, K., & Adair, C. (2019) 2019 Trends in global Employee Engagement. http:// www. Kincenetric.com/-/media/ Kincenetric/2019/ December/ Kincenetric-2019-trend-in-employee-engagement.pdf
Ott, D.L. & Michailova, S. (2018). Cultural intelligence: a review and new research avenues. International Journal of Management Reviews, 20, 99-119
Paullay, I.M., Alliger, G.M., and Stone-Romero, E.F. (1994). Construct validation of two instruments designed to measure job involvement and work centrality. Journal of Applied Psychology, 79: 224-228
Persbitro, M. (2016). Happiness habits at work-Twelve secrets for a happy workplace. Retrieved from  www.happinesshabits.com
Ramalu, S. S., & Subramaniam, C. (2019). Cultural intelligence and work engagement of expatriate academics: The role of psychological needs satisfaction. International Journal of Cross Cultural Management, 1470595819827992
Richard Eaglin, A. (2021). The Significance of Cultural Intelligence in Nurse Leadership.  Nurse Leader,  19 (1), 90-94
Ryan, R. M., & Deci, E. L. (2000). Intrinsic and extrinsic motivations: Classic definitions and new directions. Contemporary educational psychology, 25, 54-67
Schreurs, B., van Emmerik, I. H., Van den Broeck, A., & Guenter, H. (2014). Work values and work engagement within teams: The mediating role of need satisfaction. Group Dynamics: Theory, Research, and Practice, 18(4), 267-281
Shahpouri, S., Namdari, K., & Abedi, A. (2016). Mediating role of work engagement in the relationship between job resources and personal resources with turnover intention among female nurses. Applied Nursing Research, 30, 216-221
           Unanue, W., Rempel, K., Gómez, M. E., & Van den Broeck, A. (2017). When and why does materialism relate to employees’ attitudes and well-being: The mediational role of need satisfaction and need frustration. Frontiers in Psychology, 8, 1755-1815
Van den Broeck, A., Vansteenkiste, M., De Witte, H., Soenens, B., & Lens, W. (2010). Capturing autonomy, competence, and relatedness at work: Construction and initial validation of the Work related Basic Need Satisfaction scale. Journal of Occupational and Organizational Psychology, 83(4), 981-1002
Van Wingerden, J., Derks, D., & Bakker, A. B. (2018). Facilitating interns’ performance: The role of job resources, basic need satisfaction and work engagement. Career Development International, 23(4), 382-396
Veestraeten, M., Johnson, S.K., Leroy, H., Sy, T., & Sels, L. (2021). Exploring the bounds of pygmalio effects: Congruence of implicit followership theories drives and binds leader performance expectations and follower work engagement, 28 (2), 137-153