Volume 33 (2024)
Volume 32 (2024)
Volume 31 (2022)
Volume 30 (2021)
Volume 29 (2020)
Volume 28 (2019)
Volume 27 (2019)
Volume 26 (2017)
Volume 25 (2016)
Volume 24 (2015)
Volume 23 (2014)
Volume 22 (2014)
Volume 21 (2012)
Volume 20 (2011)
Volume 19 (2011)
Volume 18 (2008)
Volume 13 (2006)
Volume 12 (2005)
Volume 11 (2004)
Volume 10 (2004)
Volume 9 (2002)
Volume 8 (1999)
Volume 7 (1998)
Volume 6 (1996)
Volume 5 (1995)
Volume 4 (1994)
Volume 3 (1993)
Volume 2 (1992)
Volume 1 (1991)
Keywords = رضایت مشتری
Number of Articles: 4
Evaluation of the Quality of Postal Services, Using Continuous Testing of Transmission Times for Postal Items: A Case Study in the Post Company of I. R. of Iran
Volume 20, Issue 61 , April 2010, , Pages 149-165
Abstract
One of the most principal elements in the success of any service or manufacturing organization is its customer satisfaction. The Post Company of Islamic Republic of Iran is not an exception to this rule. At the same time, it is somewhat impossible to evaluate the quality of postal ... Read MoreImpact of the use of CRM (Customer Relationship Management) on customers' satisfaction by SERQUAL model in PEC (Parsian Electronic Commerce)
Volume 19, Issue 57 , May 2008, , Pages 105-132
Abstract
This article deals with investigating CRM's (Customers Relationship Management) impact on customers' satisfaction by using Service Quality Model (SERQUAL) in PEC. Read Morecustomer- Orientation: The Successful factor of Excellance Organizations
Volume 11, Issue 43.44 , August 2004, , Pages 153-183
Abstract
The future world in the 21th century is filled with competition, development of new arising markets, uncertain environment factors, wide use of high technology, customer -orientation, and expansion use of commerce. Conditions for ... Read MoreNew approach to quality management
Volume 10, Issue 37.38 , August 2003, , Pages 201-220