Mani Arman; Mahboubeh Khosravi
Volume 22, Issue 71 , December 2012, , Pages 49-73
Abstract
The use of Competency based human resource management systems are increasingly growth. In this paper, the concepts of training, human resource development and competency are reviewed, then focused and examine the design and implementation of competency-based approach in human resource training. To reach ...
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The use of Competency based human resource management systems are increasingly growth. In this paper, the concepts of training, human resource development and competency are reviewed, then focused and examine the design and implementation of competency-based approach in human resource training. To reach this goal, we first examined the role of training and different approaches and describe the concept of competency. then suitable scenarios for use in staff training will be provided. The data analysis also demonstrates competency-based training is most effective at National Iranian Oil Company. In the end, the test model also shows that the coordination and fitness between 3 basic training processes of need assessment, planning, implementation and evaluation can provide the most effective training. This paper is based on the logic of diversity in organizations jobs; offer some suggestion for aligning and coordinating training systems due to achieve effective performance training. This paper also provides recommendations for implementing Competency-based training approach.
Nabi Allah Dehghan; Samad Fathi; Somayyeh Garjami; Hosein Valivand Zamani
Volume 21, Issue 67 , April 2012, , Pages 97-128
Abstract
This research has done for studying the effect of management commitment to service quality on organizational commitment, job satisfaction and employees’ performance. We measured management commitment to service quality with training, empowerment and reward factors.
This research is a descriptive ...
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This research has done for studying the effect of management commitment to service quality on organizational commitment, job satisfaction and employees’ performance. We measured management commitment to service quality with training, empowerment and reward factors.
This research is a descriptive research that has done by using of survey and correlation methods. The statistical populations are west Tehran’s Branches personnel of considered bank, which selected 200 samples by one stage cluster sampling. The required data has gathered by using of questionnaire tool and has analyzed via statistical techniques such as spearman correlation coefficient, linear multiple regression and stepwise regression tests. Also, we show the direct and indirect effects of variables on themselves by using of path analysis graph.
The empirical results show that top management to service quality effect on organizational commitment and job satisfaction. But, only job satisfaction variable effect on employees’ performance. Other results indicate training, empowerment and reward factors as management commitment dimension to service quality have significant relation with organizational commitment and job satisfaction. But, empowerment and reward factors have cause and effect relations with their