Document Type : Research Paper
Abstract
Novel approaches such as "Business Process Management” (BPM)
have been taken seriously nowadays, by most industrial sectors due to
the role they can play in increasing organization productivity.
Accordingly, in order to avoid wasting valuable resources, and even
more importantly, to protect the organization against potential hazards
of BPM implementation, we must make sure of the organization’s
readiness for its successful implementation. The purpose of this study
was to present a framework for the assessment of BPM
implementation readiness in such organizations. This case study,
carried out on Tehran Regional Electric Company (with a statistical
society of managers and experts on different levels of that
organization) was a 'developmental' and 'applied' study since first the
key factors for BPM success were identified, integrated, and
developed; and then on the basis of these factors the final framework
was presented. T-student techniques, ANOVA (Variance analysis),
Chi square, and Friedman tests were used for the hypothesis testing.
Finally, findings demonstrated that the company didn’t have enough
Readiness for BPM implementation.
Keywords
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businessprocess managementin enterprise systems Implementation,
Business Process Management Journal Vol. 13 No. 6, 2007 pp. 866-
874q, Emerald Group Publishing Limited1463-7154, [online] available
from:
2. Al-Mashari M & Zairi M., (1999), BPR implementation process: and
analysis of key Success and failure factors. Business Process
Management Journal, Vol.5, No.1, pp. 87-112
3. Armistead, C. and Pritchard, P. (1999), “Strategic business process
management for organizational effectiveness”, Long Range Planning,
Vol. 32, pp. 96-106.
4. B.Mutschler , & M.Reichert,(2008), Workflow management versus
case handling: results from a controlled software experiment,
SESSION: Coordination models, languages and applications, Pages
82-89
5. Becker, J., Kugeler, M., and Rosemann, M. Process management: a
guide for the design of business processes Springer, Berlin; New York,
2003, pp. xv, 337.
6. Bingi, P., Sharma, M.K. and Godla, J.K. (1999), “Critical issues
affecting an ERP implementation”,Information Systems Management,
Summer.
7. Deming, W.E. (1982), Quality, Productivity, and Competitive Position,
MIT Center for Advanced Engineering Study, MIT Press, Cambridge,
MA.
8. Elzinga, D.J., Horak,T., Lee, C., and Bruner, C. 1995. Business
Process Management: Survey and Methodology. IEEE Transactions of
engineering Management. 42(2): 119-128.
9. Ewusi-Mensah, K. and Z. Przasnyski (1999). Factors Contributing to
the Abandonment of Information Systems Development Projects.
Journal of Information Technology, VOL9, pp.185-201.
10. Fiona Fui-Hoon Nah, Kathryn M. Zuckweiler, Janet Lee-Shang Lau:
ERP Implementation: Chief Information Officers' Perceptions of
Critical Success Factors. Int. J. Hum. Comput. Interaction 16(1): 5-22
(2003).
11. G.A. Rummler, A.P. Branch (2004). Business Process Management in
U.S. Firms Today. A study commissioned by Rummler-Brache Group.
March.
12. GARTNER 2007
ؤ
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Manifesto for Business Revolution. London: Nicholas Brealey
14. Hammer, M. and Champy, J. (2001), Reengineering the Corporation:
A Manifesto for Business Revolution, updated and revised edition,
Harper Business, New York, NY.
15. Hammer, M. and Champy, J. (2001), Reengineering the Corporation:
A Manifesto for Business Revolution, updated and revised edition,
Harper Business, New York, NY.
16. Hill, J.B., Sinur, J., Flint, D. and Melenovsky, M.J. (2006), Gartner’s
Position on Business Process Management, Gartner, Stamford.
http://www.bptrends.com/publicationfiles
17. James F. Chang 2005, Business Process Management Systems:
Strategy and Implementation, Auerbach Publications. Page 2-3.
18. Jeston & Nelis,(2006) Business Process Management, Practical
Guidelines Successful Implementations. Available from:
http://www.IQPC%20Conference2006MayKey%20Note%20Presentati
on.com
19. Jeston & Nelis,(2006) Business Process Management, Practical
Guidelines Successful Implementations. Available from: http://www.
IQPC%20Conference-2006May-Key %20 Note %20 Presentation
20. Jeston, J. and Nelis, J. (2008), “High performance management
through management by process and leadership”, BPTrends, available
at: www.bptrends.com/search.cfm?keyword%¼22
highþperformanceþmanagement%22&go.x¼75&go.y¼5&gogo¼1
21. Parkes, A., (2002), Critical Success Factors in Workflow
Implementation. Proc 6th Pacific Asia Conference on Information
System (PACIS ,02), PP. 363-380
22. Pascal Ravesteyn, Surveying the critical success factors of BPMsystems
implementation (2010), Business Process Management
Journal Vol. 16 No. 3, q Emerald Group Publishing Limited, , pp.
492-507
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Management Systems Implementation, 18th Australasian Conference
on Information Systems 5-7 Dec 2007, Toowoomba.
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hype or new paradigm,“paper presented at International Information
Management Association, Beijing, October.
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٣۴ . حافظ نیا، محمدرضا ( 1377 ): مقدمه ای بر روش تحقیق در علوم انسانی، تهران، انتشارات
سمت.
determining BPM Maturity. [Online] Available from:
27. Schroeck Michael, (2006), IBM Business Consulting Services, BPM
Summit, “First Steps Toward BPM: The Who, Why, and How of
Initiating a Project,” Business Performance Management, February,
P.20.
28. Sendra, w., G.Gable, M. Rosemann and R. Smyth (2004), A Success
Model for Business Process.
29. Smith, H., & Fingar, P. (2003). IT doesn’t matter-Business processes
do Tampa. FL: Meghan-Kiffer Press.
30. Trkman, P., (2009) the critical success factors of business process
management, International Journal of Information Management. No.
of Pages10.[online] available from:
31. van der Aalst, W.M.P., ter Hofstede, A.H.M. and Weske, M. (2003),
“Business process management: a survey”, paper presented at Business
Process Management, Eindhoven.
32. www.elsevier.com/locate/ijinfomgt/10.1016/j.ijinfomgt.2009.07.003
33. www.emeraldinsight.com/1463-7154.htm
٣۴ . حافظ نیا، محمدرضا ( 1377 ): مقدمه ای بر روش تحقیق در علوم انسانی، تهران، انتشارات
سمت.
)